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What are the cancellation policies for Storey Club and shared meeting rooms?

Shared meeting rooms 

These are unique to Storey customers, your benefit for being our customer in a Storey building 
You get:
•    100% refund if you cancel at least 24 hours before
•    50% refund if you cancel at least 4 hours before
•    Non-refundable if you cancel within 4 hours

Storey Club bookings 

Event Space 
•    Event Space bookings require a non-refundable deposit of 25% of the anticipated booking fee at least 14 days before the event in order to secure the booking
•    The remainder (75% of the anticipated booking fee) can be refunded if you cancel at least 5 days before

Meeting rooms 
•    You can get a full refund if you cancel at least 5 days before

For the full details, see our Storey Portal homepage for our Terms and Conditions.

Where can I use Storey credits?

You can use them to book meetings in your own Storey location or one of our Storey Club’s – including 100 Liverpool Street (British Land’s most state-of-the-art building) and 4 Kingdom Street (right next to Paddington station).

Who can buy extra credits?

That’s entirely up to you – you tell us who in your company you want (or don’t want) to have that power.

How do Storey credits work?

Every month, you get a certain number of free Storey credits –usually, this is based on a % of your rent. You can use these free credits to book shared meeting rooms in your own Storey location, or any Storey Club, using our online booking system. You can buy more credits if you need to – for £1 per credit.

Has your cancellation policy changed?

No, that’s the same as before.

Shared meeting rooms 

You get:

  • a 100% refund if you cancel at least 24 hours before
  • a 50% refund if you cancel at least 4 hours before
  • no refund if you cancel 4 hours or less before

Storey Club

You can get a full refund if you cancel at least 5 days before.

For the full details, see our Storey Portal homepage for our Terms and Conditions.